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Terms & Conditions

Workshops, Party and Activity Bookings

You may also receive T&Cs by email that also stand.
Please note that 50% of the balance paid for workshop and activity bookings is non-transferable and non-refundable. Remaining balance may be transferred to a future workshop of your choice. We have a strict three working day policy where the full balance is due, please feel free to contact us via phone or email. We are a really busy business and follow these terms and conditions to ensure we deliver the best service to all of our customers. This does not include your deposit which is fully non refundable.

BellaCrafts Bookings

For any booking: You will be charged for the highest guest number at time of booking that you have not confirmed. Please send confirm numbers as soon as you can and we will endeavour to ring two weeks before your event. If numbers then again change, three working days’ notice is required. We are unable to offer any refunds after this time as staffing, catering and materials will have been purchased.

We ask that your party is a minimum of 8 and a maximum of 33. This includes all children 2 years and over. And we will need a note of babies. For under one parties every baby will count within the head count. Smaller groups can be booked for afternoon tea and other catering options. No minimum for our tea rooms required.

If parents are staying you must follow the instructions of our team to ensure the safety of all guests. Please keep noise to a minimum so the children can hear the host / our team. Only food and drinks purchased from BellaCrafts can be consumed. If people are found consuming other foods you will be asked to leave. Please bear in mind we can be limited on space.

A deposit must be paid at the time of booking to ensure your party confirmation. We cannot guarantee your date without a deposit. Deposits in any circumstance are non-refundable. The remaining balance is due on the day or before and to be paid by preferably one person as this then won't detract from your party atmosphere.

Final numbers are needed a minimum of 7 working days before your booking. You will be charged for the highest guest number at time of booking if you have not confirmed. If numbers then again change, three working days’ notice is required. We are unable to offer any refunds after this time as staffing, catering and materials will have been purchased. Additional numbers may be able to be added.

If your whole booking has to change dates we would charge a £35 admin fee to help cover our costs and an alternative date will be offered. No refunds will be issued.

If guests unfortunately are unable to make the booking due to illness or for any other reason within three working days, we cannot issue any refund or credit note as staffing, catering and materials will have been purchased.
This includes all bookings: workshops, pre-school sessions, holiday club, parties - all.

BellaCrafts reserves the right to change the craft option but will always endeavour to deliver the first option chosen. Craft options may depend on difficult deliveries and shortages in the supply chain. Craft options must be chosen 14 days before the booking date as we cannot guarantee after this time. 

BellaCrafts will not accept any liability for any injury caused to any person during the party. The hirer must ensure the health and safety of everyone present at all times. 

Please bear in mind your booking involves crafts – we cannot accept responsibility for mishaps and/or spillages onto clothes though we endeavour to avoid it. 

The party will occur in a specific area of BellaCrafts and we would like to make you aware that shoppers are still able to come in and out of the store unless you have exclusive hire space. It is our choice where to host you within our site.

If we, BellaCrafts are forced to close due to situations out of our control or staffing issues, you will be offered an alternative date. No refunds can be issued.

We are well experienced in delivering different bookings and love to see our customers happy. Adhering to our T&Cs enables us to continue to do so. 

We really appreciate your support. Thank you so much.

Soft Play Party Hire

We ask that the guests using the soft play is a maximum of 15. This includes all children and babies. We must also receive your final total of all guests using the whole space. 

A deposit must be paid at the time of booking to ensure your party confirmation. We cannot guarantee your date without a deposit. The remaining balance is due on the day and to be paid by preferably one person as this then won't detract from your party atmosphere. 

Final numbers are needed a minimum of 7 working days before your booking. You will be charged for the highest guest number at time of booking if you have not confirmed. If numbers then again change, three working days’ notice is required. We are unable to offer any refunds after this time. Additional numbers may be able to be added. 

Our soft play parties are for you to enjoy and therefore we provide the space, craft and food with help yourself stations offering you a unique space to run as you feel fit. We will of course be on hand if needed. 

Same T&Cs as above

BellaCrafts reserves the right to change the craft option. Craft options may depend on difficult deliveries and shortages in the supply chain. 

BellaCrafts will not accept any liability for any injury caused to any person during the party. The hirer must ensure the health and safety of everyone present at all times. 

Please bear in mind your booking involves crafts – we cannot accept responsibility for mishaps and/or spillages onto clothes though we endeavour to avoid it. 

The party will occur upstairs with a flight of stairs for access. 

The soft play and whole area must be returned to how you found it. If pieces are moved, please return to original place. 

Food and drink are not allowed to be consumed within the soft play area but within the seated surrounding seated areas . This helps to keep the play zone clean for everyone. 

Only food and drinks purchased on the premises may be consumed except for baby milk 

We are well experienced in delivering different bookings and love to see our customers happy. Adhering to our T&Cs enables us to continue to do so. If you have any questions about these terms, please do not hesitate to ask us. Thank you. 

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